Terms of Service

SyncHive Terms of Service

Last updated: Jun 3, 2026

These Terms of Service govern your access to and use of SyncHive.

SyncHive is provided by Meaningful Technology Ltd trading as SyncHive, a company incorporated in New Zealand, with its address at Level 2, 110 Symonds Street, Grafton, Auckland 1010, New Zealand.

In these Terms, “SyncHive”, “we”, “us”, and “our” mean Meaningful Technology Ltd trading as SyncHive.

By creating an account, starting a trial, subscribing to a paid plan, accessing a workspace, or using SyncHive, you agree to these Terms.

If you are using SyncHive on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms. In that case, “Customer”, “you”, and “your” refer to that organisation.

1. The Service

SyncHive is a cloud-based data platform that enables customers to connect, exchange, process, route, store, and manage data between their systems, applications, and data stores.

The specific features, usage limits, token allowances, database size limits, hosting regions, support options, and other entitlements available to you depend on your selected plan, trial terms, product configuration, and any applicable documentation.

SyncHive may include production features, early access features, beta features, connectors, APIs, non-production hives, and related tools.

2. Accounts, Workspaces, and Authorised Users

To use SyncHive, you must create or access a SyncHive account.

A Workspace is the customer-level environment within SyncHive. A Workspace may contain one or more hives.

A Hive is an individual SyncHive environment or data space within a Workspace. Hives may be configured as production or non-production environments.

An Authorised User is a person invited or permitted by a Customer to access a Workspace or Hive.

You are responsible for:

• managing your Workspace, Hives, and Authorised Users;
• ensuring Authorised Users comply with these Terms;
• maintaining the confidentiality and security of login credentials;
• all activity that occurs under your account, Workspace, Hives, and user credentials;
• promptly removing access for anyone who should no longer have access.

SyncHive supports separate administrative roles at both Workspace and Hive level. You are responsible for assigning roles and permissions appropriately.

You may invite employees, contractors, advisors, or other external parties to access your Workspace or hives, provided they are authorised to do so and comply with these Terms.

3. Trials, Beta Features, and Early Access

3.1 Free trials

SyncHive may offer free trials. Unless stated otherwise, a free trial lasts for 7 days, includes 500 tokens, and has a 1GB database size limit.

Free trials are available without payment details and do not automatically convert to paid subscriptions. You must actively subscribe to a paid plan to continue using SyncHive as a paid customer.

Free trials are for evaluation only. You should not use a free trial for production-critical workloads or production data unless we expressly approve that use.

If a trial hive is not converted to a paid subscription, it will become inactive at the end of the trial period and may be automatically deleted after 90 days. You may delete your trial hive and associated data manually at any time.

We may suspend, limit, or terminate a free trial at any time, including for misuse, security risk, excessive usage, suspected unlawful activity, or breach of these Terms.

Free trials are provided as is and as available, without warranties, service levels, or guaranteed support. Trial support is provided on a best-effort basis only.

3.2 Beta and early access features

SyncHive may offer beta, preview, pilot, experimental, or early access features.

Beta and early access features may be incomplete, unstable, unavailable, changed, suspended, or discontinued at any time. They are provided for evaluation and feedback, not for production-critical use unless we expressly state otherwise.

Non-production hives may receive updates earlier than production hives. You are responsible for assessing whether any non-production changes are suitable for your use before relying on them in production.

4. Subscriptions, Plans, and Billing

4.1 Plans

SyncHive may offer paid plans, including Small, Medium, Large, andEnterprise plans, or other plans described on our pricing page, checkout page, order form, invoice, or product documentation.

Your subscription fees, token allowances, database size limits, plan features, and other usage limits are as set out in the applicable pricing page, checkout page, invoice, plan description, or written agreement.

4.2 Monthly billing and renewal

Paid subscriptions are currently billed monthly in advance.

Subscriptions renew automatically each month unless cancelled before the renewal date.

4.3 Cancellation

You may cancel your subscription at any time.

Cancellation takes effect at the end of the then-current billing month. We do not provide refunds or credits for the current billing month unless required by law.

After cancellation, your Workspace and related hives may become inactive. Your data will remain available for export for a limited period as described in section 13.

4.4 Refunds

Except where required by law, fees are non-refundable.

4.5 Taxes

Fees are exclusive of GST, VAT, sales tax, duties, levies, withholding tax, and similar governmental charges unless expressly stated otherwise.

You are responsible for all taxes associated with your purchase and use of SyncHive, other than taxes based on our net income.

Where we are required to collect or remit taxes, including New Zealand GST, we may add those taxes to the amounts payable by you.

You must provide accurate billing, location, and tax registration information and promptly update that information if it changes.

5. Tokens, Usage Limits, and Top-Ups

5.1 Tokens

SyncHive uses tokens to measure and limit data exchange and related usage.

The number of tokens consumed by a message is determined by the size of the processed message as defined in the SyncHive Pricing and Plan Terms.

We may update token calculation rules from time to time, including to reflect changes to the Service, product packaging, or pricing model.

5.2 Token allowances

Each paid plan includes a monthly token allowance.

Unused tokens currently roll over and do not expire while your Workspace remains active, unless stated otherwise in your plan or written agreement.

Tokens are shared across all hives within a Workspace. Tokens cannot be transferred between Workspaces.

5.3 Running out of tokens

If your Workspace runs out of tokens, data exchange will be disabled until additional tokens are purchased or a new token allowance becomes available.

You may purchase prepaid token top-ups. We may also offer automatic top-up functionality in the future.

Extra tokens are prepaid unless we expressly agree otherwise.

5.4 Database size limits

Each plan includes a database size limit.

If a Hive exceeds the applicable database size limit, writes may be disabled until the database size is reduced, the plan is upgraded, or another resolution is agreed.

5.5 Usage monitoring

We may monitor usage, token consumption, storage consumption, system activity, logs, and related telemetry to provide the Service, calculate fees, enforce usage limits, detect misuse, improve reliability, and protect the Service.

6. Payment Failure

If payment fails or fees remain unpaid, we may suspend access to the affected Workspace, hives, and related services.

If non-payment continues for 90 days, we may delete the affected hives and associated Customer Data, subject to our backup retention practices and any legal retention obligations.

You remain responsible for all fees incurred before suspension, cancellation, or termination.

7. Customer Data

7.1 Ownership

As between you and us, you retain all rights, title, and interest in and to Customer Data.

Customer Data means data, content, records, files, messages, or other materials submitted to, stored in, transmitted through, or processed by SyncHive by or on behalf of you or your Authorised Users.

7.2 Permission to process Customer Data

You grant SyncHive a non-exclusive, worldwide, royalty-free licence to access, host, store, copy, transmit, process, route, display, disclose, back up, delete, and otherwise use Customer Data only as necessary to:

• provide, operate, and maintain the Service;
• route, store, and manage data exchanges configured by you;
• provide support;
• monitor performance, reliability, and security;
• prevent, detect, and investigate misuse or security incidents;
• enforce these Terms;
• comply with applicable law;
• perform backups, disaster recovery, and business continuity activities.

SyncHive does not use Customer Data to train artificial intelligence or machine learning models.

SyncHive does not sell Customer Data.

7.3 Customer responsibility for Customer Data

You are responsible for Customer Data, including its accuracy, quality, legality, reliability, and suitability for your intended use.

You represent and warrant that you have all rights, permissions, consents, notices, licences, and lawful bases required for:

• you and your Authorised Users to submit Customer Data to SyncHive;
• SyncHive to process Customer Data in accordance with these Terms;
• Customer Data to be accessed, stored, routed, exchanged, disclosed, exported, or otherwise processed through the Service;
• SyncHive to connect to and exchange data with third-party systems configured by you.

You are responsible for determining whether SyncHive is suitable for the data, systems, workflows, and use cases you choose to use with the Service.

8. Usage Data, Account Data, and Aggregated Data

We may collect and use information about your account, usage, configuration, token consumption, system activity, logs, errors, performance, and interactions with the Service.

We may use this information to:

• provide, secure, support, and maintain the Service;
• calculate usage and fees;
• monitor performance and reliability;
• detect and prevent misuse;
• investigate security incidents;
• understand feature usage;
• improve the Service;
• comply with law and enforce these Terms.

We may create and use aggregated, anonymised, or de-identified data derived from use of the Service, provided it does not identify you, your Authorised Users, or any individual.

Account Data and personal information are handled in accordance with our Privacy Policy.

9. Restricted Data

You must not upload, transmit, store, route, exchange, or otherwise process Restricted Data through SyncHive unless we have expressly approved that use in writing.

Restricted Data includes:

• payment card numbers, CVV codes, magnetic stripe data, PIN data, or other raw cardholder data;
• bank account credentials or payment credentials;
• health information or patient records;
• biometric data;
• children's personal information;
• government-issued identifiers;
• authentication credentials, passwords, private keys, API keys, access tokens, or similar secrets, except through approved configuration or secrets-management features;
• data subject to PCI DSS, HIPAA, or similar sector-specific legal, regulatory, or industry security requirements;
• sensitive personal information or special category personal data;
• any other data we identify as restricted in our documentation or Acceptable Use Policy.

You may process ordinary business data and personal information through SyncHive where you have the legal right to do so and your use complies with these Terms, our Privacy Policy, any applicable Data Processing Addendum, and applicable law.

10. Acceptable Use

You must not use SyncHive for any unlawful, harmful, abusive, deceptive, privacy-invasive, security-compromising, or high-risk regulated purpose.

You must not:

• use SyncHive to access, copy, move, disclose, route, exchange, store, or transmit data unless you have all necessary rights and permissions to do so;
• violate any applicable law or regulation;
• infringe or misappropriate any intellectual property, privacy, publicity, confidentiality, contractual, or other third-party rights;
• upload, transmit, or distribute malware, malicious code, or harmful content;
• attempt to gain unauthorised access to SyncHive, any customer account, third-party system, network, or data;
• interfere with, disrupt, overload, probe, scan, or test the vulnerability of the Service without our prior written permission;
• circumvent usage limits, token metering, storage limits, access controls, authentication, or security features;
• use SyncHive for spam, phishing, fraud, impersonation, deception, or abusive automation;
• share user credentials or permit unauthorised use of your account;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by law;
• use SyncHive for surveillance, unlawful tracking, worker monitoring, law enforcement, critical infrastructure, emergency response, safety-of-life systems, credit or insurance eligibility, employment decisions, or other high-risk use cases unless we expressly approve that use in writing.

We may publish a separate Acceptable Use Policy. If we do, that policy forms part of these Terms.

11. Integrations and Third-Party Services

SyncHive may allow you to connect to third-party systems, applications, services, databases, APIs, data stores, and other external environments.

You are responsible for:

• obtaining and maintaining all rights, permissions, licences, credentials, API keys, tokens, and access required for those connections;
• ensuring your use of integrations complies with applicable laws and third-party terms;
• configuring and testing integrations;
• maintaining credentials and permissions;
• monitoring integration activity;
• reviewing outputs and error messages;
• ensuring data exchanged through SyncHive is accurate, lawful, appropriate, and suitable for your intended purpose.

Third-party systems are not controlled by SyncHive. They may change, suspend, restrict, discontinue, or limit their services, APIs, features, authentication methods, rate limits, data formats, schemas, pricing, or availability at any time.

We are not responsible for any failure, delay, loss, corruption, unavailability, duplication, omission, error, or interruption caused by:

• third-party systems;
• customer systems;
• expired, revoked, or invalid credentials;
• insufficient permissions;
• incorrect configuration;
• customer data quality issues;
• API changes;
• rate limits;
• outages;
• third-party terms;
• circumstances outside our reasonable control.

We may modify, suspend, or discontinue integrations where reasonably necessary for security, legal, operational, technical, or service-continuity reasons.

Where reasonably practicable, we will provide advance notice of material changes to supported integrations.

12. APIs

SyncHive may provide APIs.

You are responsible for all use of SyncHive APIs under your account, including use by your Authorised Users, applications, scripts, connectors, and automated processes.

We may apply API rate limits, usage limits, token consumption rules, access controls, authentication requirements, and technical restrictions.

We may suspend or limit API access where reasonably necessary to protect SyncHive, other customers, third-party systems, or the integrity, security, availability, or performance of the Service.

13. Data Export, Termination, and Deletion

13.1 Data export

You may export Customer Data during your active subscription and during any applicable post-termination access period, subject to product functionality, plan limits, security controls, and applicable law.

13.2 Termination or cancellation

Following cancellation, termination, trial expiry, or non-payment, your Workspace and hives may become inactive.

Unless deleted earlier by you, Customer Data associated with inactive hives may be retained for up to 90 days to allow export, reactivation, or conversion to a paid subscription, after which we may delete it.

You may manually delete your hive and associated Customer Data at any time using available product functionality.

13.3 Backups

Following deletion of Customer Data or termination of your account, Customer Data may remain in encrypted backups, snapshots, logs, or disaster recovery systems for a limited period until those copies are overwritten or expire in accordance with our standard retention practices.

Customer Data may remain in backups for up to 30 days after deletion from active systems.

We do not use backup copies of Customer Data for ordinary business purposes. Backup copies are retained only for disaster recovery, business continuity, security, compliance, and similar purposes.

We may retain certain information where required by law or where reasonably necessary for billing, tax, security, fraud prevention, dispute resolution, compliance, or enforcement of these Terms.

14. Privacy and Data Processing

Each party must comply with applicable privacy and data protection laws in connection with the Service.

Where SyncHive processes personal information or personal data on your behalf, the parties agree that the applicable Data Processing Addendum forms part of these Terms.

Unless otherwise agreed, you are the controller or equivalent decision-maker for Customer Data, and SyncHive acts as processor or service provider when processing personal information or personal data on your behalf.

SyncHive is operated by a New Zealand company and is designed to support obligations under the New Zealand Privacy Act 2020, Australian privacy requirements, and GDPR-style processor obligations where applicable. We do not represent that the Service is suitable for all privacy regimes, sectors, countries, or regulated use cases.

You are responsible for determining whether your use of SyncHive complies with the privacy, data protection, employment, consumer, financial, industry-specific, and other laws that apply to you.

15. Hosting, Regions, and Data Residency

SyncHive allows customers to choose from available hosting regions. Currently, available regions are limited to Australia and the United States.

Unless we expressly agree otherwise in writing, we do not guarantee that Customer Data, Account Data, support data, telemetry, logs, or Usage Data will be stored or processed only in a specific country or region.

Customer Data and related information may be stored and processed in the countries where we, our personnel, cloud providers, service providers, subprocessors, and connected third-party systems operate, subject to our Privacy Policy, Data Processing Addendum, subprocessor list, and applicable law.

You are responsible for assessing whether SyncHive’s available hosting regions, subprocessors, and data processing locations meet your legal, regulatory, contractual, and internal requirements.

16. Subprocessors

You authorise SyncHive to use subprocessors to provide, secure, support, maintain, and operate the Service.

We will publish and maintain a list of material subprocessors at /security#synchive-subprocessor-list.

We will notify customers of material subprocessor changes by email.

Where reasonably practicable, we will provide at least 14 days' notice before authorising a new material subprocessor to process Customer Personal Data.

You may object to a new material subprocessor within 14 days of notice by contacting us and explaining your reasonable data protection grounds for objection.

We will use reasonable efforts to address your objection. If we cannot reasonably resolve the objection, you may stop using the affected part of the Service or terminate your subscription in accordance with these Terms.

We may engage or replace a subprocessor without advance notice where reasonably necessary to address a security, availability, legal, or operational emergency, provided that we notify you as soon as reasonably practicable afterwards.

17. Security

We use reasonable technical and organisational measures designed to protect Customer Data against unauthorised access, loss, misuse, disclosure, alteration, and destruction.

These measures include encryption in transit and at rest, backups, access controls, and security monitoring.

SyncHive offers optional multi-factor authentication. You are responsible for enabling and using available security features appropriately.

We operate under ISO 27001-aligned security practices and are currently working towards certification. Until certification has been obtained, we do not represent that SyncHive is ISO 27001 certified.

You are responsible for:

• protecting account credentials;
• managing access and permissions;
• configuring hives and integrations securely;
• ensuring connected systems are secure;
• using MFA and other security controls where appropriate;
• promptly notifying us of suspected unauthorised access or security issues.

No online service can be guaranteed to be completely secure, uninterrupted, or free from vulnerabilities.

18. Security Incidents

A Security Incident means a confirmed unauthorised access to, loss of, disclosure of, alteration of, or destruction of Customer Data in SyncHive's systems.

If we become aware of a confirmed Security Incident involving Customer Data, we will notify affected Customers without undue delay and, where feasible, within 72 hours after confirmation.

Our notice will be sent to the account, admin, security, privacy, or billing contact details we hold for you and will include information reasonably available to us at the time, which may include:

• the nature of the incident;
• the Customer Data affected, if known;
• the systems or services affected;
• the steps we have taken or plan to take;
• recommended steps for you to take;
• contact information for follow-up.

We may provide additional information as it becomes available.

We will generally notify the Customer organisation rather than individual Authorised Users, unless required by law or otherwise agreed.

19. Availability, Maintenance, and Support

We use commercially reasonable efforts to maintain the availability and reliability of the Service.

We may perform maintenance, updates, upgrades, repairs, or modifications to the Service from time to time. The Service may be temporarily unavailable during maintenance windows or due to events outside our reasonable control.

Self-service plans do not include a formal service level agreement, guaranteed uptime, guaranteed response time, or dedicated support unless expressly stated in your plan or written agreement.

Support channels may include in-app bug reporting, documentation, community channels, and other support methods we make available.

Trial support is best-effort only.

Enterprise support, response times, and service levels apply only where expressly included in an applicable plan or written agreement.

20. Changes to the Service

We may modify, update, improve, limit, suspend, discontinue, or replace features, functionality, integrations, APIs, plans, usage limits, token rules, or other aspects of the Service from time to time.

Where reasonably practicable, we will provide notice of material changes that materially reduce core functionality of a paid plan.

We may make changes without advance notice where reasonably necessary for security, legal, operational, technical, availability, or service-continuity reasons.

21. Changes to Fees and Token Pricing

We may change our fees, token pricing, plan limits, or packaging from time to time.

Price changes will not affect your current billing period. Unless otherwise stated, changes will apply from your next renewal or when you change plans, purchase additional tokens, or otherwise accept updated pricing.

We will provide reasonable notice of material pricing changes where required by law or where reasonably practicable.

22. Warranties

22.1 Limited warranty for paid subscriptions

For paid subscriptions, we warrant that we will provide the Service with reasonable care and skill and that the Service will operate materially in accordance with the applicable documentation.

Your sole remedy, and our sole obligation, for breach of this limited warranty is that we will use reasonable efforts to correct the non-conformity. If we cannot do so within a reasonable period, you may terminate the affected subscription and receive a pro-rata refund of prepaid fees for the unused portion of the affected subscription.

22.2 Warranty disclaimer

Except for the limited warranty above and to the maximum extent permitted by law, the Service is provided as is and as available.

We do not warrant that:

• the Service will be uninterrupted, error-free, secure, vulnerability-free, or free from harmful components;
• Customer Data will be accurate, complete, successfully exchanged, preserved without loss, or suitable for your purposes;
• integrations with third-party systems will remain available, compatible, unchanged, or error-free;
• SyncHive will meet all of your business, legal, regulatory, technical, security, or operational requirements;
• beta features, trial features, early access features, APIs, connectors, or integrations will be stable, complete, or continuously available.

Nothing in these Terms limits, excludes, or modifies any rights, remedies, guarantees, or warranties that cannot lawfully be limited, excluded, or modified.

23. Intellectual Property

23.1 SyncHive intellectual property

We and our licensors retain all rights, title, and interest in and to SyncHive, including the Service, software, APIs, documentation, designs, workflows, user interface, technology, know-how, trademarks, logos, and all related intellectual property rights.

Except for the limited right to access and use the Service in accordance with these Terms, no rights are granted to you.

23.2 Customer Data

You retain ownership of Customer Data as described in section 7.

23.3 Feedback

If you provide suggestions, ideas, improvements, requests, comments, or other feedback about SyncHive, we may use that feedback without restriction or obligation to you.

24. IP Claims

For self-service plans, SyncHive does not provide a broad intellectual property indemnity.

If we reasonably believe the Service may infringe a third party’s intellectual property rights, or if the Service becomes subject to an infringement claim, we may, at our option:

• obtain the right for you to continue using the Service;
• modify the Service so that it is no longer infringing;
• replace the affected functionality with substantially similar functionality;
• suspend or terminate the affected part of the Service and provide a pro-rata refund of prepaid fees for the unused portion of the affected subscription.

This section states our entire liability and your exclusive remedy for any third-party intellectual property claim relating to the Service.

We have no obligation for any claim arising from:

• Customer Data;
• customer systems;
• third-party services;
• integrations;
• your instructions, configurations, workflows, or use cases;
• use of the Service in breach of these Terms or documentation;
• modifications not made by us;
• combination of the Service with products, services, data, or processes not provided by us;
• beta features or free trials.

25. Customer Indemnity

You will indemnify and hold harmless SyncHive, Meaningful Technology Ltd, and our officers, directors, employees, contractors, and agents from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from or relating to:

• Customer Data;
• your systems, integrations, workflows, configurations, or connected third-party services;
• your breach of these Terms;
• your violation of applicable law;
• your infringement or misappropriation of third-party rights;
• your use of SyncHive to access, process, disclose, transfer, or exchange data without sufficient rights, permissions, consents, or lawful basis;
• use of the Service by your Authorised Users.

26. Liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or for any loss of profits, revenue, goodwill, business opportunity, data, anticipated savings, or business interruption, whether arising in contract, tort, negligence, statute, or otherwise.

To the maximum extent permitted by law, SyncHive's total aggregate liability arising out of or relating to these Terms or the Service is limited to the fees paid by you to SyncHive for the affected Service in the 12 months before the event giving rise to liability.

For free trials, beta features, and early access features, SyncHive's total aggregate liability is limited to USD $100, to the maximum extent permitted by law.

Nothing in these Terms limits liability that cannot lawfully be limited.

27. Suspension

We may suspend or limit access to the Service, a Workspace, a hive, an integration, an API, or any related functionality where we reasonably believe:

• you have breached these Terms;
• payment is overdue;
• your Workspace has no available tokens;
• your database size limit has been exceeded;
• your use creates a security, legal, operational, or availability risk;
• your use may harm SyncHive, other customers, third-party systems, or the public;
• your use may violate applicable law or third-party rights;
• suspension is required by law or requested by a competent authority.

Where reasonably practicable, we will provide notice before suspension. We may suspend immediately where necessary to address security, legal, operational, or availability risks.

28. Termination

You may terminate your subscription by cancelling through the available account or billing process.

We may terminate your access to SyncHive if:

• you materially breach these Terms and do not remedy the breach within a reasonable period after notice;
• you fail to pay amounts due;
• your account remains inactive or unpaid for an extended period;
• your use creates a legal, security, operational, or reputational risk;
• we are required to do so by law;
• we discontinue the Service or relevant part of the Service.

We may terminate for reasonable justification by providing notice to you.

Upon termination:

• your right to access and use the Service ends;
• your Workspace and hives may become inactive;
• you remain responsible for fees incurred before termination;
• Customer Data may be retained for up to 90 days to allow export or reactivation, unless deleted earlier by you;
• after the retention period, we may delete Customer Data in accordance with section 13.

Sections that by their nature should survive termination will survive, including sections relating to payment, taxes, Customer Data permissions to the extent required for deletion and backups, privacy, intellectual property, confidentiality, indemnity, liability, dispute resolution, and governing law.

29. Confidentiality

Each party may receive confidential information from the other.

Confidential information includes non-public business, technical, product, financial, security, pricing, customer, and operational information disclosed by one party to the other.

Each party must:

• use the other party's confidential information only for purposes related to these Terms;
• protect it using reasonable care;
• not disclose it except to personnel, contractors, advisors, service providers, or subprocessors who need to know it and are subject to appropriate confidentiality obligations;
• comply with applicable law.

Confidential information does not include information that is public, already known without confidentiality obligation, independently developed, or lawfully received from a third party.

30. Notices

We may send notices to you by email, through the Service, through your account, or by other reasonable means.

You must keep your account, billing, admin, security, and notice contact details current.

Legal notices to SyncHive should be sent to:

Meaningful Technology Ltd trading as SyncHive
Level 2, 110 Symonds Street
Grafton, Auckland 1010
New Zealand
Email: support@synchive.com

31. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will provide reasonable notice, which may be by email, in-product notice, posting on our website, or other reasonable means.

The updated Terms will take effect on the date stated in the notice or, if no date is stated, when posted.

Your continued use of SyncHive after the updated Terms take effect means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using SyncHive and cancel your subscription.

32. Assignment

You may not assign or transfer these Terms without our prior written consent, except as part of a merger, acquisition, corporate reorganisation, or sale of substantially all of your assets, provided the assignee agrees to be bound by these Terms.

We may assign or transfer these Terms as part of a merger, acquisition, corporate reorganisation, sale of assets, or transfer of the SyncHive business.

33. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, government action, internet or telecommunications failures, cloud provider failures, third-party service failures, cyberattacks, power failures, or other events beyond reasonable control.

This section does not excuse payment obligations.

34. Governing Law and Jurisdiction

These Terms are governed by the laws of New Zealand.

The parties submit to the exclusive jurisdiction of the New Zealand courts for any dispute arising out of or relating to these Terms or the Service.

35. General

These Terms, together with any applicable Privacy Policy, Data Processing Addendum, Acceptable Use Policy, plan terms, pricing terms, and incorporated documents, form the entire agreement between you and SyncHive regarding the Service.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain in effect.

Our failure to enforce a provision is not a waiver of our right to do so later.

Headings are for convenience only and do not affect interpretation.

SyncHive Data Processing Addendum

Last updated: Jun 3, 2026

This Data Processing Addendum (DPA) forms part of the SyncHive Terms of Service, or any other agreement that expressly incorporates this DPA, between Meaningful Technology Ltd trading as SyncHive (SyncHive, we, us, or our) and the customer that uses SyncHive (Customer, you, or your).

This DPA applies where SyncHive processes Personal Information or Personal Data on behalf of Customer in connection with the SyncHive service.

If there is any conflict between this DPA and the Terms of Service in relation to the processing of Customer Personal Data, this DPA will prevail to the extent of that conflict.

1. Definitions

1.1 Agreement

Agreement means the SyncHive Terms of Service and any applicable order, plan terms, pricing terms, invoice, subscription terms, or written agreement between Customer and SyncHive.

1.2 Applicable Data Protection Laws

Applicable Data Protection Laws means all privacy, data protection, and data security laws applicable to the processing of Customer Personal Data under the Agreement.

This may include, as applicable:

• the New Zealand Privacy Act 2020;
• the Australian Privacy Act 1988 and Australian Privacy Principles;
• the EU General Data Protection Regulation;
• the UK General Data Protection Regulation;
• any other applicable data protection or privacy law.

1.3 Controller and Processor

Controller means the party that determines the purposes and means of processing Personal Data.

Processor means the party that processes Personal Data on behalf of a Controller.

Where equivalent terms are used under Applicable Data Protection Laws, such as agency, service provider, business, or operator, those terms should be interpreted consistently with the roles described in this DPA.

1.4 Customer Personal Data

Customer Personal Data means Personal Information or Personal Data contained in Customer Data that SyncHive processes on behalf of Customer in connection with the Service.

1.5 Customer Data

Customer Data has the meaning given in the Terms of Service and includes data, content, records, files, messages, or other materials submitted to, stored in, transmitted through, or processed by SyncHive by or on behalf of Customer or Authorised Users.

1.6 Hive Data

Hive Data means Customer Data stored in or processed through a Customer's SyncHive hive.

1.7 Personal Data / Personal Information

Personal Data or Personal Information means information about an identified or identifiable individual, or any equivalent concept under Applicable Data Protection Laws.

1.8 Processing

Processing means any operation performed on Personal Data, including collection, access, use, storage, hosting, transmission, disclosure, copying, modification, routing, deletion, retrieval, consultation, organisation, structuring, or destruction.

1.9 Security Incident

Security Incident means a confirmed unauthorised access to, loss of, disclosure of, alteration of, or destruction of Customer Personal Data in SyncHive's systems.

1.10 Service

Service means SyncHive's cloud-based data platform and related services provided under the Agreement.

1.11 Subprocessor

Subprocessor means a third party engaged by SyncHive to process Customer Personal Data on behalf of SyncHive in connection with the Service.

2. Roles of the Parties

For Customer Personal Data:

• Customer is the Controller, or equivalent decision-maker under Applicable Data Protection Laws.
• SyncHive is the Processor, or equivalent service provider, processing Customer Personal Data on behalf of Customer.

Customer determines:

• what Customer Personal Data is submitted to SyncHive;
• which systems are connected to SyncHive;
• which hives are created and configured;
• which hosting region is selected where region selection is available;
• what data is exchanged, routed, stored, or processed through the Service;
• the purposes for which Customer uses SyncHive.

SyncHive processes Customer Personal Data only as described in this DPA, the Agreement, Customer's configuration of the Service, Customer's documented instructions, and Applicable Data Protection Laws.

3. Customer Instructions

Customer instructs SyncHive to process Customer Personal Data as necessary to:

• provide, operate, maintain, and support the Service;
• route, store, and manage data exchanges configured by Customer;
• provide and manage workspaces, hives, user access, and administrative functions;
• authenticate users and manage access control;
• provide APIs, connectors, integrations, and related functionality;
• monitor service performance, usage, reliability, and security;
• calculate usage, token consumption, and billing;
• provide support and respond to requests;
• perform backups, disaster recovery, and business continuity activities;
• detect, prevent, and investigate misuse, fraud, abuse, and security incidents;
• comply with applicable law;
• enforce the Agreement.

Customer's use and configuration of the Service is deemed a documented instruction to SyncHive.

SyncHive will notify Customer if SyncHive believes an instruction infringes Applicable Data Protection Laws, unless prohibited from doing so by law.

Customer is responsible for ensuring that its instructions are lawful.

4. Customer Responsibilities

Customer is responsible for:

• complying with Applicable Data Protection Laws;
• ensuring that Customer has all rights, permissions, consents, notices, lawful bases, and authorisations required for SyncHive to process Customer Personal Data;
• determining whether SyncHive is suitable for Customer's intended use;
• ensuring Customer Personal Data is accurate, lawful, and appropriate for processing through SyncHive;
• configuring the Service appropriately;
• managing Authorised Users, roles, permissions, credentials, and access;
• ensuring connected third-party systems are lawfully connected and used;
• responding to data subject requests where Customer is responsible for doing so;
• ensuring Customer does not submit Restricted Data unless expressly approved by SyncHive in writing.

Customer must not use SyncHive to process sensitive, regulated, payment, health, biometric, children’s, government identifier, or other Restricted Data unless SyncHive has expressly approved that use in writing.

5. SyncHive Processing Obligations

SyncHive will:

• process Customer Personal Data only on documented instructions from Customer;
• ensure personnel authorised to process Customer Personal Data are subject to appropriate confidentiality obligations;
• implement and maintain appropriate technical and organisational measures designed to protect Customer Personal Data;
• assist Customer with data subject requests as described in this DPA;
• assist Customer with Security Incidents as described in this DPA;
• use Subprocessors in accordance with this DPA;
• delete or return Customer Personal Data as described in this DPA and the Agreement;
• make available reasonable information to demonstrate compliance with this DPA.

SyncHive will not:

• sell Customer Personal Data;
• use Customer Personal Data to train artificial intelligence or machine learning models;
• use Customer Personal Data for unrelated advertising or marketing purposes;
• process Customer Personal Data for purposes outside the Agreement, this DPA, Customer's instructions, or applicable law.

6. Confidentiality

SyncHive will ensure that personnel who process Customer Personal Data are subject to confidentiality obligations or are otherwise bound by appropriate duties of confidentiality.

SyncHive will limit access to Customer Personal Data to personnel, contractors, service providers, and Subprocessors who need access for the purposes described in this DPA and the Agreement.

7. Security Measures

SyncHive will implement and maintain appropriate technical and organisational measures designed to protect Customer Personal Data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Those measures are summarised in Schedule 2.

Customer acknowledges that no online service can be guaranteed to be completely secure, uninterrupted, or free from vulnerabilities.

Customer is responsible for using available security controls appropriately, including managing user access, credentials, permissions, and multi-factor authentication where available.

8. Security Incidents

If SyncHive becomes aware of a confirmed Security Incident involving Customer Personal Data, SyncHive will notify affected Customers without undue delay and, where feasible, within 72 hours after confirmation.

The notice will be sent to the account, admin, security, privacy, billing, or other relevant contact details held by SyncHive.

Where reasonably available, the notice will include:

• the nature of the Security Incident;
• the categories of Customer Personal Data affected;
• the systems, services, or hives affected;
• the likely consequences, where known;
• the measures taken or proposed by SyncHive to address the Security Incident;
• recommended steps Customer may take;
• contact details for further information.

SyncHive may provide information in phases as it becomes available.

Customer is responsible for determining whether it must notify affected individuals, regulators, customers, employees, or other third parties, unless Applicable Data Protection Laws require otherwise.

SyncHive will generally notify the Customer organisation rather than individual Authorised Users.

9. Assistance with Data Subject Requests

Taking into account the nature of the processing, SyncHive will provide reasonable assistance to Customer to help Customer respond to requests from individuals exercising rights under Applicable Data Protection Laws.

Such rights may include requests to:

• access Personal Data;
• correct Personal Data;
• delete Personal Data;
• restrict or object to processing;
• export Personal Data;
• withdraw consent, where applicable.

Where available, Customer should use self-service functionality in SyncHive to access, export, correct, or delete Customer Personal Data.

If SyncHive receives a request directly from an individual relating to Customer Personal Data, SyncHive may redirect the individual to Customer unless required by law to respond directly.

SyncHive may charge reasonable fees for assistance where permitted by law and where the request requires substantial effort outside ordinary product functionality.

10. Assistance with Compliance

Taking into account the nature of processing and the information available to SyncHive, SyncHive will provide reasonable assistance to Customer with Customer's obligations under Applicable Data Protection Laws relating to:

• security of processing;
• Personal Data breach notification;
• data protection impact assessments;
• consultations with regulators;
• deletion or return of Customer Personal Data;
• information reasonably required to assess SyncHive's processing.

SyncHive's assistance is subject to the functionality of the Service, the information available to SyncHive, and reasonable confidentiality, security, and operational limitations.

11. Subprocessors

Customer gives SyncHive general authorisation to engage Subprocessors to process Customer Personal Data in connection with the Service.

SyncHive will maintain a list of material Subprocessors at:

/security#synchive-subprocessor-list

SyncHive will notify Customers of material Subprocessor changes by email.

Where reasonably practicable, SyncHive will provide at least 14 days' notice before authorising a new material Subprocessor to process Customer Personal Data.

Customer may object to a new material Subprocessor within 14 days of notice by contacting SyncHive at privacy@synchive.com and explaining the reasonable data protection grounds for objection.

SyncHive will use reasonable efforts to address the objection. If SyncHive cannot reasonably resolve the objection, Customer may stop using the affected part of the Service or terminate the subscription in accordance with the Agreement.

If Customer does not object within the notice period, Customer is deemed to have authorised the new Subprocessor.

SyncHive may engage or replace a Subprocessor without advance notice where reasonably necessary to address a security, availability, legal, operational, or service-continuity emergency, provided that SyncHive notifies Customer as soon as reasonably practicable afterwards.

SyncHive will impose data protection obligations on Subprocessors that are designed to provide a level of protection materially equivalent to this DPA, taking into account the nature of the services provided by the Subprocessor.

SyncHive remains responsible for the performance of its Subprocessors’ obligations to the extent required by Applicable Data Protection Laws.

12. International Transfers and Hosting Regions

SyncHive is operated by a New Zealand company and uses cloud infrastructure and Subprocessors that may process data in multiple jurisdictions.

Customer may choose from available Hive hosting regions. Current hosting regions are:

• AWS US West (Oregon);
• AWS Asia Pacific (Sydney).

Customer Hive Data is hosted in the region selected by Customer, where region selection is available.

Backups and logs relating to Hive Data remain in the selected Hive region.

Customer acknowledges that Workspace-level, account-level, user, billing, authentication, administrative, support, operational, and telemetry data may be hosted or processed in AWS US West (Oregon), regardless of the selected Hive region.

Customer authorises SyncHive and its Subprocessors to process Customer Personal Data in the locations where SyncHive, its personnel, cloud providers, service providers, and Subprocessors operate, subject to this DPA and Applicable Data Protection Laws.

Customer is responsible for assessing whether SyncHive’s available hosting regions, Subprocessors, and processing locations meet Customer’s legal, regulatory, contractual, and internal requirements.

Where Applicable Data Protection Laws require additional transfer safeguards, the parties will cooperate in good faith to implement appropriate safeguards, which may include standard contractual clauses, transfer assessments, or other legally recognised transfer mechanisms.

SyncHive does not guarantee customer-specific data residency requirements unless expressly agreed in writing.

13. Deletion and Return of Customer Personal Data

Customer may export Customer Data during the subscription term and during any applicable post-termination access period, subject to product functionality, plan limits, security controls, and applicable law.

Following cancellation, termination, trial expiry, or non-payment, Customer Data may be retained for up to 90 days to allow export, reactivation, or conversion to a paid subscription, unless deleted earlier by Customer.

Customer may manually delete hives and associated Customer Data using available product functionality.

After the applicable retention period, SyncHive may delete Customer Data.

Customer Personal Data may remain in encrypted backups, snapshots, logs, or disaster recovery systems for a limited period until those copies are overwritten or expire in accordance with SyncHive's standard retention practices.

Customer Personal Data may remain in backups for up to 30 days after deletion from active systems.

SyncHive will not use backup copies of Customer Personal Data for ordinary business purposes.

SyncHive may retain limited information where required by law or where reasonably necessary for billing, tax, security, fraud prevention, dispute resolution, compliance, legal defence, or enforcement of the Agreement.

14. Audits and Information Rights

SyncHive will make available reasonable information necessary to demonstrate compliance with this DPA.

This may include:

• security documentation;
• summaries of technical and organisational measures;
• Subprocessor information;
• certification status;
• audit summaries or reports, where available;
• responses to reasonable security and privacy questionnaires.

Customer may request additional information by contacting privacy@synchive.com.

For self-service plans, SyncHive does not provide broad customer-led physical audits, penetration tests, or unrestricted access to systems, personnel, facilities, infrastructure, source code, internal documentation, or confidential information.

Any audit or review must be:

• reasonable in scope;
• subject to confidentiality obligations;
• conducted in a way that does not compromise the security, confidentiality, availability, or integrity of SyncHive or other customers;
• limited to information relevant to SyncHive's processing of Customer Personal Data;
• conducted no more than once per year unless required by Applicable Data Protection Laws or following a confirmed Security Incident affecting Customer Personal Data.

SyncHive may charge reasonable fees for audit assistance where permitted by law and where the request requires substantial effort outside ordinary documentation.

15. Restricted Data and High-Risk Processing

Customer must not use SyncHive to process Restricted Data unless SyncHive has expressly approved that use in writing.

Restricted Data includes:

• payment card numbers, CVV codes, magnetic stripe data, PIN data, or other raw cardholder data;
• bank account credentials or payment credentials;
• health information or patient records;
• biometric data;
• children's personal information;
• government-issued identifiers;
• authentication credentials, passwords, private keys, API keys, access tokens, or similar secrets, except through approved configuration or secrets-management features;
• data subject to PCI DSS, HIPAA, or similar sector-specific legal, regulatory, or industry security requirements;
• sensitive personal information or special category Personal Data;
• data used for high-risk regulated decisions, including credit, insurance, employment, law enforcement, surveillance, critical infrastructure, emergency response, or safety-of-life use cases;
• any other data SyncHive identifies as restricted in the Agreement, documentation, or Acceptable Use Policy.

If Customer submits Restricted Data without SyncHive’s written approval, Customer remains responsible for all resulting legal, regulatory, security, and contractual consequences.

16. Relationship with Privacy Policy

SyncHive's Privacy Policy explains how SyncHive collects and processes Account Data, website data, billing data, support data, marketing data, and other personal information for which SyncHive acts as controller or equivalent decision-maker.

This DPA applies only to Customer Personal Data processed by SyncHive on behalf of Customer.

17. Term

This DPA remains in effect for as long as SyncHive processes Customer Personal Data on behalf of Customer.

The obligations relating to confidentiality, deletion, security, liability, and any other provisions that by their nature should survive termination will survive termination of this DPA.

18. Contact

Privacy and data protection notices should be sent to:

Meaningful Technology Ltd trading as SyncHive
Level 2, 110 Symonds Street
Grafton, Auckland 1010
New Zealand
Email: privacy@synchive.com

Schedule 1 — Processing Details

1. Subject Matter

SyncHive's processing of Customer Personal Data in connection with providing the SyncHive cloud-based data platform.

2. Duration

For the duration of the Agreement and any applicable post-termination retention period, unless earlier deleted by Customer or as otherwise required by law.

3. Nature of Processing

SyncHive may process Customer Personal Data by:

• collecting;
• receiving;
• accessing;
• hosting;
• storing;
• copying;
• routing;
• transmitting;
• displaying;
• disclosing;
• backing up;
• deleting;
• logging;
• monitoring;
• securing;
• supporting;
• otherwise processing as necessary to provide the Service.

4. Purpose of Processing

The purposes of processing include:

• providing the SyncHive Service;
• managing workspaces, hives, users, roles, and permissions;
• routing and storing data exchanged through hives;
• enabling integrations, APIs, and connected systems;
• authentication and access control;
• usage metering and token consumption;
• billing and account administration;
• support and troubleshooting;
• security monitoring and incident response;
• logging, diagnostics, and service reliability;
• backups and disaster recovery;
• compliance with applicable law;
• enforcement of the Agreement.

5. Categories of Personal Data

Customer Personal Data may include:

• names;
• email addresses;
• usernames;
• user IDs;
• organisation names;
• job titles;
• roles and permissions;
• IP addresses;
• device and browser information;
• authentication and access metadata;
• usage logs and timestamps;
• support communications;
• diagnostic information;
• billing contact details;
• tax or business registration details;
• personal information contained in Customer Data routed, stored, or processed through hives.

Customer controls the categories of Customer Personal Data submitted to SyncHive.

6. Categories of Data Subjects

Customer Personal Data may relate to:

• Customer personnel;
• Authorised Users;
• Customer administrators;
• Customer contractors;
• Customer advisors;
• Customer suppliers;
• Customer business contacts;
• Customer end customers;
• individuals contained in Customer Data;
• support contacts;
• billing contacts.

Customer controls the categories of data subjects whose Personal Data is submitted to SyncHive.

7. Sensitive Data

Customer must not submit sensitive, regulated, payment, health, biometric, children's, government identifier, or other Restricted Data unless SyncHive has expressly approved that use in writing.

Schedule 2 — Technical and Organisational Measures

SyncHive maintains technical and organisational measures designed to protect Customer Personal Data.

These measures include, as applicable:

1. Access Control

• Role-based access controls within SyncHive.
• Separate administrative roles at Workspace and Hive level.
• Access limited to authorised personnel with a need to know.
• Use of individual user accounts.
• Optional multi-factor authentication for SyncHive users.
• Use of password and secrets management tools for operational credentials.

2. Encryption

• Encryption in transit using industry-standard transport security.
• Encryption at rest for stored data where supported by the relevant infrastructure and service.
• Encrypted backups.

3. Hosting and Environment Security

• Production hosting on Amazon Web Services.
• Customer-selectable Hive hosting regions where available.
• Hive Data hosted in the selected region.
• Hive-related backups and logs retained in the selected region.
• Workspace-level and account-level data hosted in AWS US West (Oregon).
• Separation of production and non-production hives.
• Non-production hives may receive updates earlier than production hives.

4. Backup and Recovery

• Backups maintained for disaster recovery and business continuity.
• Deleted Customer Personal Data may remain in backups for up to 30 days.
• Backups are not used for ordinary business purposes.

5. Logging and Monitoring

• System logs and telemetry used for security, reliability, performance, troubleshooting, usage metering, and incident response.
• Hive-related logs retained in the selected Hive region.
• Access to logs restricted to authorised personnel.

6. Incident Response

• Processes for identifying, assessing, escalating, and responding to security incidents.
• Customer notification for confirmed Security Incidents involving Customer Personal Data without undue delay and, where feasible, within 72 hours after confirmation.
• Post-incident review and remediation where appropriate.

7. Subprocessor Management

• Use of subprocessors to provide, secure, support, and operate the Service.
• Publication of material subprocessor list.
• Email notification of material subprocessor changes.
• Subprocessors subject to appropriate contractual obligations.

8. Personnel and Confidentiality

• Personnel access to Customer Personal Data limited based on role and need.
• Confidentiality obligations for personnel who may access Customer Personal Data.
• Operational use of 1Password for secrets management.

9. Security Governance

• SyncHive is implementing ISO 27001-aligned security practices.
• ISO 27001 certification is expected to be pursued.
• SyncHive does not claim ISO 27001 certification until certification has been obtained.

10. Customer Security Responsibilities

Customer remains responsible for:

• user access management;
• credential security;
• enabling MFA where appropriate;
• configuring hives and integrations securely;
• maintaining third-party credentials and permissions;
• ensuring connected systems are secure;
• ensuring Customer Data is lawful and appropriate for processing through SyncHive.

Schedule 3 — Subprocessors

SyncHive maintains a current list of subprocessors here: /security#synchive-subprocessor-list

SyncHive may update this list in accordance with section 11 of this DPA.

Schedule 4 — Hosting Regions and Data Location

1. Available Hive Hosting Regions

Current available Hive hosting regions are:

2. Hive Data

Customer Hive Data is hosted in the region selected by Customer, where region selection is available.

Hive-related backups and logs stay in the selected Hive region.

3. Workspace and User Account Data

Workspace-level, account-level, user, billing, authentication, administrative, support, operational, and telemetry data may be hosted or processed in AWS US West (Oregon) regardless of the selected Hive hosting region.

4. Subprocessors and Cross-Border Processing

Customer Personal Data may also be processed in locations where SyncHive, its personnel, cloud providers, service providers, and Subprocessors operate, subject to the Agreement, this DPA, and Applicable Data Protection Laws.

5. Data Residency

SyncHive does not support customer-specific data residency requirements unless expressly agreed in writing.

Customer is responsible for determining whether SyncHive’s available hosting regions and processing locations meet Customer’s legal, regulatory, contractual, and internal requirements.

Schedule 5 — Jurisdiction-Specific Terms

1. New Zealand Privacy Act 2020

Where the New Zealand Privacy Act 2020 applies, the parties will process Personal Information in accordance with applicable obligations under that Act.

Customer is responsible for determining the purpose of collection, use, and disclosure of Customer Personal Data.

SyncHive will process Customer Personal Data on Customer’s behalf in accordance with this DPA and the Agreement.

Where Customer Personal Data is disclosed or transferred outside New Zealand, the parties will take reasonable steps required by applicable law to ensure appropriate protection for the information.

2. Australian Privacy Act and Australian Privacy Principles

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, the parties will process Personal Information in accordance with applicable obligations under those laws.

Customer is responsible for determining whether its use of SyncHive complies with Australian privacy requirements, including notice, consent, cross-border disclosure, security, access, correction, and retention obligations.

SyncHive will provide reasonable assistance to Customer as described in this DPA.

3. GDPR and UK GDPR

Where GDPR or UK GDPR applies to SyncHive's processing of Customer Personal Data:

• Customer is the Controller;
• SyncHive is the Processor;
• Customer's instructions are described in section 3;
• the subject matter, duration, nature, purpose, categories of Personal Data, and categories of data subjects are described in Schedule 1;
• SyncHive will process Customer Personal Data only on documented instructions from Customer;
• SyncHive will ensure authorised personnel are subject to confidentiality obligations;
• SyncHive will implement appropriate technical and organisational measures;
• SyncHive will use Subprocessors only in accordance with section 11;
• SyncHive will assist Customer with data subject requests, security, breach notification, data protection impact assessments, and regulator consultations as described in this DPA;
• SyncHive will delete or return Customer Personal Data as described in section 13;
• SyncHive will make available reasonable information necessary to demonstrate compliance, subject to section 14.

Where GDPR or UK GDPR requires additional transfer safeguards, the parties will cooperate in good faith to implement appropriate safeguards, which may include standard contractual clauses or other legally recognised mechanisms.

This DPA is intended to support GDPR-style processor obligations, but SyncHive does not represent that the Service is suitable for every GDPR or UK GDPR use case, restricted data category, sector, or international transfer scenario unless expressly agreed in writing.

SyncHive Acceptable Use Policy

Last updated: Jun 3, 2026

This Acceptable Use Policy applies to your access to and use of SyncHive.

SyncHive is provided by Meaningful Technology Ltd trading as SyncHive. In this policy, “SyncHive”, “we”, “us”, and “our” mean Meaningful Technology Ltd trading as SyncHive.

This policy forms part of the SyncHive Terms of Service. Capitalised terms not defined in this policy have the meaning given in the Terms of Service.

By using SyncHive, you agree to comply with this policy and to ensure that your Authorised Users comply with this policy.

1. Purpose of this Policy

SyncHive is a cloud-based data platform that enables customers to connect, exchange, route, store, and manage data between systems, applications, and data stores.

Because SyncHive can be used to move and store data across systems, it is important that customers use the platform lawfully, safely, securely, and responsibly.

This policy explains what you must not do when using SyncHive.

We may suspend, restrict, or terminate access to SyncHive if we reasonably believe this policy has been breached or if action is needed to protect SyncHive, our customers, third parties, or the public.

2. Legal Rights to Data and Systems

You must only use SyncHive to access, copy, move, route, store, disclose, transmit, or otherwise process data where you have all necessary rights, permissions, consents, notices, licences, and lawful bases to do so.

You must not use SyncHive to:

• access data you are not authorised to access;
• connect to systems you are not authorised to connect to;
• copy, move, disclose, or transmit data without legal authority;
• bypass permissions, access controls, contractual restrictions, or technical restrictions in third-party systems;
• process data in breach of privacy, confidentiality, employment, consumer, financial, sector-specific, or other applicable laws;
• use third-party APIs, systems, databases, or services in breach of their terms.

You are responsible for ensuring that your use of SyncHive, including your use of integrations and connected systems, is lawful and authorised.

3. Prohibited Data

You must not upload, transmit, store, route, exchange, or otherwise process Restricted Data through SyncHive unless we have expressly approved that use in writing.

Restricted Data includes:

• payment card numbers, CVV codes, magnetic stripe data, PIN data, or other raw cardholder data;
• bank account credentials or payment credentials;
• health information or patient records;
• biometric data;
• children's personal information;
• government-issued identifiers;
• authentication credentials, passwords, private keys, API keys, access tokens, or similar secrets, except through approved configuration or secrets-management features;
• data subject to PCI DSS, HIPAA, or similar sector-specific legal, regulatory, or industry security requirements;
• sensitive personal information or special category personal data;
• data used for high-risk regulated decisions, including credit, insurance, employment, law enforcement, surveillance, critical infrastructure, emergency response, or safety-of-life use cases;
• any other data we identify as restricted in our Terms, DPA, documentation, or written notice to you.

You may process ordinary business data and personal information through SyncHive where you have the legal right to do so and your use complies with the Terms, the DPA, our Privacy Policy, this policy, and applicable law.

4. Unlawful, Harmful, or Abusive Use

You must not use SyncHive for any unlawful, harmful, abusive, deceptive, exploitative, or malicious purpose.

You must not use SyncHive to:

• violate any applicable law, regulation, court order, or regulatory requirement;
• infringe or misappropriate intellectual property, privacy, publicity, confidentiality, contractual, or other third-party rights;
• commit, facilitate, or conceal fraud, deception, identity theft, or unauthorised activity;
• harass, threaten, abuse, exploit, discriminate against, or harm any person or group;
• distribute, store, transmit, or facilitate unlawful, defamatory, abusive, hateful, violent, or exploitative material;
• engage in phishing, spoofing, impersonation, social engineering, or misleading conduct;
• send spam, unsolicited messages, or unlawful marketing communications;
• interfere with another person's use of SyncHive or any third-party system.

5. Security Abuse

You must not use SyncHive to compromise, test, probe, or interfere with the security, integrity, availability, or performance of SyncHive, any customer environment, or any third-party system.

You must not:

• attempt to gain unauthorised access to SyncHive, another customer's account, any third-party system, or any data;
• probe, scan, penetration test, load test, vulnerability test, or security test SyncHive without our prior written approval;
• bypass or attempt to bypass authentication, authorisation, access controls, usage limits, token metering, rate limits, storage limits, or security features;
• introduce malware, viruses, worms, ransomware, trojans, spyware, malicious code, or harmful content;
• interfere with, disrupt, degrade, overload, or attack SyncHive or any connected system;
• attempt to disable, avoid, or manipulate logging, monitoring, security controls, billing controls, or usage measurement;
• use SyncHive to attack, disrupt, scrape, overload, or gain unauthorised access to third-party systems;
• use automated tools, scripts, bots, or excessive requests in a way that may harm SyncHive, other customers, or third-party systems.

Customer-led security testing is only permitted with our prior written approval and must comply with the scope, timing, method, and conditions we approve.

6. Integrations, APIs, and Third-Party Systems

You are responsible for all integrations, APIs, connectors, credentials, permissions, workflows, and third-party systems configured or used by you or your Authorised Users.

You must not use SyncHive to:

• connect to a third-party system without authority;
• use credentials, API keys, OAuth tokens, access tokens, or service accounts without permission;
• exceed, evade, or bypass third-party API limits, rate limits, usage limits, or contractual restrictions;
• scrape, extract, copy, or replicate data from third-party systems unless you are legally permitted to do so and the relevant third-party terms allow it;
• cause excessive load, disruption, or degraded performance to third-party systems;
• transmit data to a third-party system where you do not have permission to do so;
• use an integration in a way that breaches the third party's terms, policies, or technical requirements.

If an integration, API, or third-party connection creates a security, legal, privacy, operational, or service-continuity risk, we may suspend or restrict that integration.

7. Usage Limits and Fair Use

You must comply with all applicable usage limits, token allowances, database size limits, rate limits, API limits, plan restrictions, and technical limits.

You must not:

• circumvent or attempt to circumvent token consumption rules;
• manipulate message sizes, payloads, or workflows to avoid metering;
• bypass database size limits, rate limits, or API limits;
• use multiple accounts, workspaces, hives, or configurations to avoid limits or fees;
• create excessive load, usage spikes, storage consumption, or traffic that may harm SyncHive or other customers;
• use SyncHive in a way that materially exceeds normal or intended use for your plan.

If your usage creates risk to SyncHive, other customers, or third-party systems, we may throttle, limit, suspend, or disable the affected functionality.

8. High-Risk Use Cases

You must not use SyncHive for high-risk use cases unless we have expressly approved that use in writing.

High-risk use cases include:

• payment card processing or raw cardholder data processing;
• health records, patient data, or clinical workflows;
• children's data;
• biometric identification or verification;
• government identifiers or identity verification datasets;
• credit, lending, insurance, eligibility, pricing, or claims decisions;
• employment, hiring, disciplinary, worker monitoring, or workplace surveillance decisions;
• law enforcement, intelligence, investigation, surveillance, or profiling;
• political campaigning, voter targeting, or political profiling;
• critical infrastructure;
• emergency response;
• safety-of-life systems;
• weapons, defence, military, or controlled goods use cases;
• gambling;
• adult content or services;
• controlled substances or regulated drugs;
• any use where failure, delay, error, data loss, or incorrect processing could reasonably result in death, personal injury, serious financial harm, unlawful discrimination, loss of liberty, or significant legal or regulatory harm.

Approval for a high-risk use case may require additional written terms, security review, privacy review, operational controls, or a different plan.

9. Free Trial, Beta, and Non-Production Use

Free trials are for evaluation only.

You should not use free trials, beta features, early access features, or non-production hives for production-critical workloads or Restricted Data unless we expressly approve that use in writing.

You must not use free trials to:

• avoid payment;
• repeatedly create accounts to extend trial access;
• process production-critical data;
• process Restricted Data without approval;
• exceed intended evaluation usage;
• test security controls without approval;
• operate a production service.

Beta, early access, and non-production features may be changed, suspended, restricted, or discontinued at any time.

10. Community and Communication Channels

If we provide community channels, including Discord, forums, support channels, feedback channels, or similar spaces, you must use them respectfully and lawfully.

You must not use SyncHive community or communication channels to:

• harass, threaten, abuse, or target others;
• post unlawful, offensive, exploitative, hateful, or misleading content;
• share confidential information without authority;
• share personal information without permission;
• disclose credentials, private keys, access tokens, or secrets;
• impersonate another person or organisation;
• spam, advertise, or solicit without permission;
• interfere with community operations or moderation.

We may remove content, restrict participation, or suspend access to community channels where we reasonably believe this policy has been breached.

Community channels are not intended for sharing sensitive Customer Data, Restricted Data, credentials, or production incident details unless we expressly provide an approved support process for that purpose.

11. Customer Responsibilities

You are responsible for:

• all activity under your accounts, workspaces, hives, credentials, and integrations;
• ensuring your Authorised Users comply with this policy;
• maintaining secure credentials and access controls;
• configuring roles and permissions appropriately;
• ensuring integrations are lawful and authorised;
• validating data exchanged through SyncHive;
• monitoring usage, errors, and outputs;
• ensuring your use complies with applicable laws and third-party terms;
• promptly notifying us of suspected misuse, unauthorised access, security incidents, or policy violations.

You must cooperate with us in investigating suspected breaches of this policy.

12. Enforcement

If we reasonably believe this policy has been breached, or if action is needed to protect SyncHive, our customers, third parties, or the public, we may take one or more of the following actions:

• investigate the activity;
• request information from you;
• issue a warning;
• require you to remove data, disable workflows, change configurations, or stop particular use;
• restrict, throttle, disable, or suspend access to a feature, integration, API, hive, Workspace, or account;
• remove or disable access to content or data;
• suspend or terminate your subscription;
• notify affected third parties, regulators, or law enforcement where appropriate or required by law;
• take any other action permitted under the Terms or applicable law.

Where reasonably practicable, we will provide notice before taking enforcement action.

We may act without advance notice where we reasonably believe immediate action is necessary to address security, legal, privacy, operational, service-continuity, or harm-related risks.

You remain responsible for fees incurred before suspension, cancellation, or termination.

13. Reporting Violations

If you become aware of a suspected breach of this policy, security issue, unauthorised access, or misuse of SyncHive, please notify us promptly at:

privacy@synchive.com

For general support issues, use the support channels made available through SyncHive.

14. Changes to this Policy

We may update this Acceptable Use Policy from time to time.

If we make material changes, we will provide reasonable notice, which may be by email, in-product notice, posting on our website, or another reasonable method.

Your continued use of SyncHive after the updated policy takes effect means you accept the updated policy.

SyncHive Pricing and Plan Terms

Last updated: Jun 3, 2026

These Pricing and Plan Terms explain how SyncHive trials, paid plans, token allowances, top-ups, database limits, billing, renewals, cancellations, upgrades, downgrades, and plan changes work.

These Pricing and Plan Terms form part of the SyncHive Terms of Service.

SyncHive is provided by Meaningful Technology Ltd trading as SyncHive. In these Pricing and Plan Terms, “SyncHive”, “we”, “us”, and “our” mean Meaningful Technology Ltd trading as SyncHive.

Capitalised terms not defined here have the meaning given in the SyncHive Terms of Service.

1. Plans

SyncHive offers the following monthly plans.

Prices are in US dollars and exclude applicable taxes unless expressly stated otherwise.

Enterprise plans are subject to separate agreement and may include custom pricing, usage limits, support, service levels, billing terms, or other commercial terms.

2. Free Trial

SyncHive may offer a free trial.

Unless stated otherwise, the free trial includes:

A free trial does not automatically convert into a paid subscription. You must actively select a paid plan to continue using SyncHive as a paid customer.

Free trials are for evaluation only. You should not use a free trial for production-critical workloads or production data unless SyncHive expressly approves that use.

If a trial Hive is not converted to a paid subscription, it will become inactive at the end of the trial period and may be automatically deleted after 90 days. You may delete your trial Hive and associated data manually at any time.

3. Billing

Paid plans are billed monthly in advance.

Your subscription renews automatically each month unless cancelled before the renewal date.

You are responsible for all fees, taxes, and charges incurred under your Workspace, including subscription fees and token top-up purchases.

We may use a third-party payment processor to process payments, manage subscriptions, issue invoices, and calculate applicable taxes.

4. Taxes

Prices are exclusive of GST, VAT, sales tax, duties, levies, withholding tax, and similar taxes unless expressly stated otherwise.

Where required by law, applicable taxes may be added to your invoice or checkout amount based on your billing location, tax registration status, and applicable law.

You must provide accurate billing, location, and tax registration information and keep that information up to date.

5. Tokens

Tokens are used to measure and limit data exchange and related SyncHive usage.

5.1 Token allowance

Each paid plan includes a monthly token allowance.

Monthly plan tokens are allocated to your Workspace. Tokens are shared across all Hives within that Workspace.

Tokens cannot be transferred between Workspaces.

5.2 Token rollover and expiry

All tokens are non-expiring while your Workspace remains active.

Unused monthly plan tokens roll over and do not currently expire.

Unused token top-ups also do not expire while your Workspace remains active.

We may change token expiry rules in the future, but any change will not remove tokens you have already purchased or earned unless required by law, necessary to prevent misuse, or expressly permitted under the Terms of Service.

5.3 Token consumption

The number of tokens consumed by a message is determined by the size of the processed message:

• 1 token: up to 1 MB
• 2 tokens: greater than 1 MB and up to 10 MB
• 5 tokens: greater than 10 MB and up to 50 MB
• Messages greater than 50 MB are rejected for integrations and SyncHive Apps
• Excel exports follow the token consumption rates above and are billed 1 token per 10MB after first 50MB

We may update token consumption rules from time to time to reflect changes to SyncHive functionality, performance, packaging, or pricing.

Where reasonably practicable, we will provide notice of material changes to token consumption rules.

5.4 Running out of tokens

If your Workspace runs out of tokens, data exchange will be disabled until additional tokens are purchased or a new token allowance becomes available.

You may purchase prepaid token top-ups as described below.

6. Token Top-Ups

Extra tokens are purchased as prepaid top-ups.

Token top-ups are added to your Workspace and may be used by any Hive in that Workspace.

Token top-ups are non-expiring while your Workspace remains active.

Token top-ups are non-refundable except where required by law.

We may introduce automatic top-up functionality in the future. If enabled, automatic top-ups may purchase additional token bundles when your Workspace token balance falls below a threshold you select or configure.

7. Database Size Limits

Database size limits apply per Hive.

If a Hive exceeds its applicable database size limit, writes may be disabled until the database size is reduced, the plan is upgraded, or another resolution is agreed.

Tokens are measured at Workspace level. Database size is measured at Hive level.

8. Hosting Regions

When creating a Hive, you may choose from the hosting regions available at that time.

Current available Hive hosting regions are:

A Hive cannot currently be migrated to another region after it has been created.

You are responsible for selecting the appropriate region when creating a Hive.

Region migration may be offered in the future, but is not currently included as standard functionality.

Workspace-level, account-level, user, billing, authentication, administrative, support, operational, and telemetry data may be hosted or processed separately from your selected Hive region, as described in the SyncHive Data Processing Addendum and Subprocessor List.

9. Upgrades

You may upgrade your paid plan during a billing month.

Plan upgrades take effect immediately.

When you upgrade:

• you are charged a pro-rata amount for the upgraded plan for the remainder of the current billing month;
• unused monthly subscription time from your previous plan is credited toward the pro-rated payment for the upgraded plan;
• tokens for the new tier are added on a pro-rata basis for the remainder of the current billing month;
• the new database size limit applies immediately;
• the upgraded plan then renews at the full monthly price from the next billing month.

Example: if you upgrade halfway through a billing month, the additional subscription charge and additional monthly plan tokens are calculated for the remaining portion of that month.

10. Downgrades

You may initiate a downgrade to a lower paid plan.

Plan downgrades take effect at the start of the next billing month.

However, when you initiate a downgrade, the new lower database size restrictions are applied immediately.

Hives that exceed the database size limit of the desired, downgraded plan, may not be downgraded until usage is reduced to fall within the limit of the new plan.

Token allowances for the downgraded plan apply from the start of the next billing month.

Downgrades do not generate refunds or credits for the current billing month unless required by law.

11. Cancellations

You may cancel your paid subscription at any time.

Cancellation takes effect at the end of the then-current billing month.

We do not provide refunds or credits for the current billing month unless required by law.

After cancellation:

• your subscription will not renew;
• your Workspace and Hives may become inactive at the end of the billing month;
• you may have a limited period to export data as described in the Terms of Service;
• inactive Hives and associated Customer Data may be deleted after 90 days, unless deleted earlier by you.

12. Payment Failure

If payment fails or fees remain unpaid, we may suspend access to the affected Workspace, Hives, and related services.

If non-payment continues for 90 days, we may delete the affected Hives and associated Customer Data, subject to our backup retention practices and any legal retention obligations.

You remain responsible for all fees incurred before suspension, cancellation, or termination.

13. Refunds

Except where required by law:

• subscription fees are non-refundable;
• token top-ups are non-refundable;
• unused tokens are non-refundable;
• unused monthly subscription time is not refunded on cancellation or downgrade;
• current billing month fees are not refunded.

Where you upgrade during a billing month, unused monthly subscription time from your previous plan is credited toward the pro-rated charge for the upgraded plan.

14. Support and Service Levels

Self-service plans do not include guaranteed support, guaranteed response times, or a formal service level agreement unless expressly stated otherwise.

Support channels may include in-app bug reporting, documentation, community channels, and other support methods made available by SyncHive.

Enterprise plans may include custom support, response times, or service levels as agreed separately.

15. Plan and Pricing Changes

We may change plan prices, token allowances, database size limits, token top-up pricing, usage limits, features, or packaging from time to time.

Price changes will not affect your current billing month.

Unless otherwise stated, changes apply from your next renewal, your next purchase, your next plan change, or when you otherwise accept updated pricing.

Token top-up purchases are charged at the price shown at the time of purchase.

Where reasonably practicable, we will provide advance notice of material changes to paid plan pricing or material reductions in included plan entitlements.

If you do not agree to a pricing or plan change, you may cancel your subscription before the change takes effect.

16. Relationship with the Terms of Service

These Pricing and Plan Terms are incorporated into the SyncHive Terms of Service.

If there is a conflict:

These Pricing and Plan Terms explain the commercial and operational mechanics of SyncHive plans. The Terms of Service govern the broader legal relationship.

17. Contact

Questions about pricing, billing, plan limits, or invoices may be sent to:

support@synchive.com

Privacy-related questions should be sent to:

privacy@synchive.com